We booked your Wild Dolphin Encounter tour on March 17. I am writing to let you know pleased we were with service from the lodge and the excursion. It was definitely the highlight of our trip to the area. The shuttle bus driver showed up at the hotel on time and was a careful driver. He even stopped briefly to show us some crocodiles by the side of the road. The breakfast provided by the lodge was excellent. The staff and manager were very personable. Francisco Xec ( Pancho) was a wonderful guide and his assistant Ismael was very good too. It was windy that day and they were careful of our safety and comfort and consulted us as to what we wanted to see and how much time we wanted to spend at each activity. Our teenage daughters were thrilled to spend time with a pod of dolphins and especially enjoyed seeing a baby dolphin. The bird watching and snorkeling were fantastic. We had a great picnic on the beach near the natural swimming pool. Pancho went out of his way to share his knowledge of the plants and animals of his home. Our girls said it was the best day ever! We will definitely recommend your services to friends and family.